Energy Accounts Payment Assistance (EAPA)

Energy Accounts Payment Assistance (EAPA)

The Energy Accounts Payment Assistance (EAPA) Scheme helps people experiencing a short term financial crisis or emergency to pay their electricity or gas bill.

The scheme helps people stay connected to essential energy services during a financial crisis. This scheme is not available on an ongoing basis.

How does the EAPA Scheme work?

The EAPA Scheme operates through a voucher system. Each voucher is worth $50.

EAPA vouchers are issued by a participating community welfare organisation (CWO) such as St Vincent de Paul, Salvation Army, Anglicare and many others.

The customer needs to apply to one of these organisations which will consider their claim and, if appropriate, provide assistance.

The CWO assesses the customer’s situation and determines each case based on individual circumstances.

Customers can take their vouchers with their bill to an Australia Post outlet (if their energy supplier accepts vouchers via Australia Post) or post to their energy supplier as soon as possible and within 14 days of receipt.

The supplier will credit the value of the voucher towards the customer’s account.