Low Income Household Rebate

The Low Income Household Rebate helps eligible NSW households to pay their energy bills.

The Low Income Household Rebate provides:

$285 (excluding GST) a year to eligible customers who hold an electricity account, or;

$313.50 a year to eligible long-term residents of residential communities (caravan and mobile home parks) and retirement villages who receive electricity bills from their community operators.


To be eligible for the Low Income Household Rebate, you need to:

  • be a resident in New South Wales; and
  • resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the electricity account for supply to his or her principal place of residence; and
  • hold either a:
    • Pensioner Concession Card issued by the DHS/DVA; or
    • DHS Health Care Card; or
    • DVA Gold Card marked with either:
    • War Widow or War Widower Pension; or
    • Totally and Permanently Incapacitated (TPI); or
    • Disability Pension (EDA).

Note: Commonwealth Senior Heath Card holders are not eligible for this rebate.

How do I apply for the Low Income Household Rebate?

Different application and payment processes apply depending on whether you hold an electricity account with an electricity retailer of your choice or receive an electricity bill from, or on behalf of, the operator (or strata manager) of an on-supplied residential community, retirement village or strata scheme.

If you are billed for electricity by 1st Energy, you apply for this rebate by phoning your electricity retailer and supplying your concession card or healthcare card details over the phone.

There is no form to apply directly to your retailer for the Low Income Household Rebate.

What makes 1st Energy different?

  • About 1st Energy

    Founded in 2014, we are a new energy company currently servicing New South Wales, Victoria and Queensland.

  • Our Energy Plans

    Break free from being treated as a number in the system. Our low rates and great discounts are just the beginning.

  • Flexible Payment Options

    We offer a number of easy payment methods for you to keep your account up to date online.