How 1st Energy can help you

If you need help paying your bill call us on 1300 426 594 to discuss different payment options.  We can discuss what help you need and provide you a payment extension, discuss available government grants or set up a payment plan that works for you.
Have a look at our payment difficulties page if you’d like to read the information first, but please call us, we’re here and ready to help you.

Many of us are at home and practicing social distancing.  To make it easier for you, you can pay your bill online, click here to pay now and use your customer number to make payments via Visa or MasterCard.  Alternatively, you can make a phone payment, give us a call on 1300 426 594 and use the biller code 878876.

If you are experiencing difficulties paying your energy bills, contact the 1st Energy Assist team to discuss how we can help you.  Our 1st Energy Hardship policy sets out how 1st Energy will assist our customers to manage their energy usage and costs when participating in our hardship program.  You can read our hardship policies here.

We don’t expect any delays with moving home and having your power connected however, we ask that you give us as much notice as possible so we can let your distributor know.  Your distributor is also working hard to prioritise essential work throughout this unprecedented event and there may be some delays in carrying out non-essential metering services.

Here are some of the other ways you can get help

  • Centrelink advance payments are available in some circumstances.
  • National Debt Hotline for free advice and support for those in financial difficulty 1800 007 007.
  • Set up a myGov account at my.gov.au so you can access welfare help online.
  • Go to Services Australia and use the payment and service finder to work out what help you can get.
  • A list of Services Australia phone numbers for different information lines from crisis payments to low income health care cards is here. 
  • Visit the Services Australia and register for a Jobseeker Payment or call to register on 132 850.
  • You can get rent assistance from Services Australia if you are on a JobSeeker payment.
  • Ask your employer to register on the ATO website ato.gov.au to keep your job going during the coronavirus shutdown so you can get $1500/fortnight.
  • Tax relief: if you have a debt to the tax office you can’t pay call the Australian Tax Office emergency support infoline on 1800 806 218.
  • Banks will make hardship provisions available if you are having trouble paying your mortgage – call your lender.
  • Unexpected bills for essentials: don’t go to high-interest payday lenders. No-interest and low-interest loans of up to $3000 available from Good Shepherd Microfinance.
  • Access up to $10,000 of superannuation early this financial year, see here
  • The first $750 coronavirus supplement will go to those registered as on income support and eligible between 12 March and 13 April. The second $750 payment will go to those eligible and registered on 10 July. Check here.
  • The new coronavirus supplement of $550 per fortnight is being added to several welfare payments – check if you are eligible here. 

What makes 1st Energy different?

  • About 1st Energy

    Founded in 2014, we are a new energy company currently servicing New South Wales, Victoria and Queensland.

  • Our Energy Plans

    Break free from being treated as a number in the system. Our low rates and great discounts are just the beginning.

  • Flexible Payment Options

    We offer a number of easy payment methods for you to keep your account up to date online.