Encountered an electrical or gas fault or emergency? Please contact us on 1300 426 594, we are open from 8.30am to 6pm AEST, Monday to Friday.

After hours please contact the electricity or gas distributor in your local area:

Melbourne CBD and inner suburbs Distributor:

Distributor: CitiPower

Phone: 131 280

Melbourne North and North-Western Suburbs Distributor:

Distributor: Jemena

Phone: 131 626

Melbourne Eastern Suburbs and Mornington Peninsula Distributor:

Distributor: United Energy

Phone: 132 099

Melbourne Western Suburbs and Western Victoria Distributor:

Distributor: Powercor

Phone: 132 412

Melbourne North-Eastern Suburbs and Eastern Victoria Distributor:

Distributor: Ausnet Services

Phone: 136 707

In case of fire call 000 immediately

1st Energy provides gas services to customers in Victoria.
To report gas leaks or other gas emergencies, call the emergency number on your gas bill for assistance at any time.
There are three gas distributors in Victoria. Each is responsible for a separate geographic region of Victoria and contact information is set out below.

Multinet Gas Networks Australian Gas Networks Ausnet Services
Faults & Emergencies 132 691 1800 427 532 136 707
 General Enquiries 1300 887 501 1300 001 001 1300 360 795

Victoria (Gas)

Greater Western Sydney, Illawara and the Southern Highlands

Distributor: Endeavour Energy 131 003

Sydney, Central Coast and Hunter regions

Distributor: Ausgrid 131 388

All other areas

Distributor: Essential Energy 132 080

South-east Queensland, Brisbane, Sunshine Coast, Gold Coast:

Distributor: Energex

Phone: 136 262

Northern, Central and Southern Queensland

Distributor: Ergon

Phone: 132 296

NSW border

Distributor: Essential Energy (formerly Country Energy) Phone: 132 080

Distributor: SA Power Networks

Electricity emergencies and faults / Power outages / Report fallen power lines : 13 13 66

For details regarding the current power outages and the estimated restoration, check here.

For more details regarding emergencies and faults, please visit https://www.sapowernetworks.com.au/

Distributor: TasNetworks

Electricity emergencies and faults / Power outages / Report fallen power lines : 132 004

For details regarding the current power outages and the estimated restoration, check here.

 

For more details regarding emergencies and faults, please visit www.tasnetworks.com.au

What makes 1st Energy different?

  • About 1st Energy

    Founded in 2014, we are a new energy company currently servicing New South Wales, Victoria and Queensland.

  • Our Energy Plans

    Break free from being treated as a number in the system. Our low rates and great discounts are just the beginning.

  • Flexible Payment Options

    We offer a number of easy payment methods for you to keep your account up to date online.