The Essential Services Commission has accepted a court enforceable undertaking from 1st Energy over allegations it failed to comply with the door-to-door ban on energy sales that came into effect in December 2021. 1st Energy allegedly signed up 81 energy customers on new energy contracts as a result of unsolicited approaches at their homes by representatives of a third-party sales agency.
Under the enforceable undertakings, 1st Energy will:
- Conduct annual training about the unsolicited sales prohibitions, explicit informed consent, and the Australian Consumer Law (ACL)
- Conduct regular quality assurance checks on any face-to-face interactions between sales channels partners and customers.
- Appoint an independent auditor with expertise in Victoria’s energy laws and the ACL to complete a review of the implementation of the actions in the undertaking.
- Provide six and 12 monthly progress reports to the commission on its implementation of the enforceable undertaking.
- Provide a final report to the commission regarding its compliance with the enforceable undertaking.
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