The Essential Services Commission has accepted a court enforceable undertaking from 1st Energy over allegations it failed to comply with the door-to-door ban on energy sales that came into effect in December 2021. 1st Energy allegedly signed up 81 energy customers on new energy contracts as a result of unsolicited approaches at their homes by representatives of a third-party sales agency. 

Under the enforceable undertakings, 1st Energy will: 

  • Conduct annual training about the unsolicited sales prohibitions, explicit informed consent, and the Australian Consumer Law (ACL) 
  • Conduct regular quality assurance checks on any face-to-face interactions between sales channels partners and customers. 
  • Appoint an independent auditor with expertise in Victoria’s energy laws and the ACL to complete a review of the implementation of the actions in the undertaking. 
  • Provide six and 12 monthly progress reports to the commission on its implementation of the enforceable undertaking. 
  • Provide a final report to the commission regarding its compliance with the enforceable undertaking. 
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