Faults & Emergencies

Faults & Emergencies

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Electricity & Gas

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Energy providers do their best to ensure this never happens but sometimes something may happen that causes power outages. These power interruptions may be caused by storms, heat waves or work being done in your area. In the event of any power outages or electricity interruptions, your local distributor can provide information regarding the status of your power supply.

In case of fire call 000 immediately

1st Energy provides gas services to customers in Victoria.

To report gas leaks or other gas emergencies, call the emergency number on your gas bill for assistance at any time.

There are three gas distributors in Victoria. Each is responsible for a separate geographic region of Victoria and contact information is set out below.

 Multinet Gas NetworksAustralian Gas NetworksAusNet Services
Faults & Emergencies132 6911800 427 532136 707
 General Enquiries1300 887 5011300 001 0011300 360 795

Victoria (Gas)

More information > Melbourne inner and outer suburbs  Distributor: Australian Gas Networks

More information > Melbourne East and Yarra Ranges  Distributor: Multinet

More information > Melbourne West, Central and Western Victoria  Distributor: AusNet Services

New South Wales

More information > All other areas  Distributor: Essential Energy (formerly Country Energy)

More information > Sydney, Central Coast and Hunter regions Distributor: Ausgrid (formerly Energy Australia)

More information >  Greater Western Sydney, Illawara and the Southern Highlands  Distributor: Endeavour Energy (formerly Integral Energy)

Victoria (Electricity)

More information > Melbourne CBD and inner suburbs  Distributor: CitiPower

More information > Melbourne North and North-Western Suburbs  Distributor: Jemena

More information > Melbourne Eastern Suburbs and Mornington Peninsula  Distributor: United Energy

More information > Melbourne Western Suburbs and Western Victoria  Distributor: Powercor

More information > Melbourne North-Eastern Suburbs and Eastern Victoria  Distributor: AusNet Services


More information > Northern, Central and Southern Queensland  Distributor: Ergon

More information > South-east Queensland, Brisbane, Sunshine Coast, Gold Coast  Distributor: Energex

More information > NSW border  Distributor: Essential Energy (formerly Country Energy)

South Australia

More information > Distributor: SA Power Networks


More information >  Distributor: Tas Networks

You can check the details of current power interruptions in Tasmania here.