“My call to 1st Energy was answered very promptly and politely by a real and highly knowledgeable customer service Employee. That Employee was extremely helpful in assisting me to set up two new residential electricity accounts. The whole experience was seamless, from helping me to select the optimal service plan for each residential address, setting up my two new accounts and setting up direct debits for each. Next step – I plan to transfer my business electricity account to 1st Energy as I have determined that 1st Energy provides an exceptional and superior professional service. The service rates are very competitive, and I was not required to sign up for a fixed plan to secure those rates. I highly recommend 1st Energy if you are considering a new energy plan.”

“1st Energy were rated as the best and 2nd cheapest Electricity supplier in my area. The cheapest option had too many demands for the customer to comply with to get only a slightly better rate. From the time i rang 1st energy Anica my contact was amazingly helpful and had me signed up in a very short time with no fuss or bother and most importantly I was not on the phone long and did not have to listen to any long recordings or be transferred to other departments to complete the charge over. I cannot recommend this company highly enough for there excellent customer service and the ease of transferring my electricity supplier.”

“So fast and easy to connect. No issues power connected which is want you want. Everyone is time poor and connecting electricity is like a mine field but this was quick and easy!”

“The experience was quick thorough. I put electricity on. The person I interacted with was pleasant and patient. There was no waffle. Took about 7 minutes. So far there has been no power drop outs. Thank you.”

“Pretty solid experience with FirstEnergy overall. The service has been reliable, billing is easy to manage online, and customer support has been helpful when needed. Outages don’t happen often, and when they do, they usually get resolved pretty quickly.”

“The staff member i spoke with was very helpful. They were easy to understand and was able to answer any queries I had. Transferring my electricity account was seamless.”

“1st energy has been proactive in ensuring I continue to receive my concession discounts and were very responsive when asked to relocate my electricity supply to my new home plus they give a slightly higher feed in tariff is you have solar installed.”