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Terms and Conditions
Find the terms that apply to your account, plan or service.
Choose your customer type to see the right documents.
I’m a new customer or looking for general terms
Your account number is shown on your bill or welcome email.
If you are joining 1st Energy, refer to the terms supplied with your quote or sign-up documents.
For documents relating to an existing account, see Which account do I have? to help choose the right option.
If you need help finding general terms or a particular document, contact 1st Energy.
