If you’ve always been a 1st Energy customer, you can choose the option for account numbers starting with 1, 2, 3, 4 or 5.
If you’re still unsure or don’t have your account number
- Account number starts with 1, 2, 3, 4 or 5: These are customers who have always been with 1st Energy. If everything below sounds unfamiliar and you signed up with 1st Energy from the start, then you’re likely an original 1st Energy customer and can choose this option.
- Account number starts with 9: These are customers who were originally with Energy Locals, RAA Energy, Tesla Energy, SAVPP or other co-branded partners. Energy Locals Retail was recently rebranded to 1st Energy, so these customers are now all with 1st Energy, with an account number that starts with 9.
Your account number is at the top of your latest bill or welcome email.
If you’re still unsure, select either option and let us know when you make contact that you’re not sure which account group you belong to. We’ll work it out for you.
Still need help?
Account number starts with 1, 2, 3, 4 or 5
Account number starts with 9
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