Award-winning energy
You're in safe hands.
How can we help?
Choose the option that best describes you.
We’ll direct you to the right team and contact form.
Existing 1st Energy customer
Account starts with 1, 2, 3, 4 or 5
Get help with your account, bill,
move or energy service.
Rebranded Energy Locals Retail or RAA Energy customer
Account starts with 9
Rebranded Energy Locals Retail or RAA Energy customer
and my account number starts with 9.
I’m not a customer or I have another enquiry
Your account number is shown on your bill or welcome email.
If you are not yet a customer, or your enquiry is not about an existing account, contact 1st Energy.
For help choosing the team for an existing account, see Which account do I have?.
Are you looking to switch your plan?
You can request a plan change using our online form.
Switch your planFor other enquiries, choose your customer type above.
