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Family & domestic violence support
Choose your customer type to view your family violence policy.
Starts with 1, 2, 3, 4 or 5
I’m an existing 1st Energy customer
and my account number starts with 1, 2, 3, 4 or 5.
Starts with 9
I’m a former Energy Locals Retail or RAA Energy customer
and my account number starts with 9.
Which account do I have?
Your account number is shown on your bill or welcome email. For help finding it and choosing the right option, see Which account do I have?.
Your account number can be found at the top of your latest bill or welcome email.
