The Consumer Data Right (CDR) gives you greater control over your energy data. It allows eligible customers to securely share their data with accredited providers to compare energy plans, understand their usage and access products and services that suit their needs.

Sharing your data is voluntary. You choose whether to share it, what you authorise and for how long.

Access your CDR dashboard

Your CDR dashboard lets you review your data-sharing arrangements and withdraw your authorisation at any time.

Check the account number on your bill to choose the right dashboard.

Account number starts with 1, 2, 3, 4 or 5

1st Energy CDR dashboard

Account number starts with 9

EL Retail Energy CDR dashboard

Accounts starting with 9 operate under the EL Retail Energy licence and use 1st Energy branding.

If you’re unsure which dashboard to use or need help signing in, please contact us.

What data can I share?

Depending on your account and the service you choose, your CDR data may include:

• Your name, contact details and supply address.
• Your account, energy plan, tariff and concession details.
• Billing history, payment information and payment preferences.
• Electricity usage and metering information.
• Your National Meter Identifier (NMI) and relevant information about solar panels, batteries or other energy resources at your property.

How do I start sharing my data?

1. Choose a provider from the Australian Government’s CDR provider directory.
2. Start the data-sharing process through the provider’s website or app.
3. Follow the prompts to verify your identity with us.
4. Review and authorise the accounts, information and sharing period requested.
5. Once authorised, your data will be shared securely with the provider.

CDR includes privacy and security requirements for participating organisations. We verify your identity and authorisation before fulfilling a request to share your data.

Can I change or stop sharing my data?

You can review your arrangements and withdraw your authorisation through the appropriate CDR dashboard above.

To change the information requested or the sharing period, follow the instructions on the accredited provider’s website or app. You can also withdraw your consent through that provider.

If you need assistance managing your arrangements, please contact us.

Who can use CDR?

CDR is available for eligible electricity accounts. Eligibility depends on your account, electricity usage and authority to act on the account.

You do not need to have an active account. For closed accounts, you can access and view your past two years of account data through CDR for up to 24 months (two years) from the account closure date. After this 24-month period, the data will no longer be available to view or access through CDR.

The applicable CDR policy below explains the eligibility requirements. For help with business accounts, joint accounts, secondary users or closed accounts, please contact us.

What if my data is incorrect?

Please contact us if you believe your CDR data is inaccurate or incomplete. There is no fee for requesting a correction.

We’ll review your request and explain the outcome. For metering or NMI information, we’ll initiate the relevant correction process. For information on the distributed energy resources register, we’ll explain how to contact your distributor.

CDR policies and further help

Our CDR policies explain how we manage your data, your rights and how to make a complaint. Choose the policy that matches your account number:

• Account number starts with 1, 2, 3, 4 or 5: Download the 1st Energy CDR policy
• Account number starts with 9: Download the EL Retail Energy CDR policy

For help accessing your data, a copy of your policy or concerns about how your data is handled, please contact us. Your applicable CDR policy also explains the external complaint options available to you.