Let us know if we haven’t got something quite right and visit our Contact Us page to reach the right team for your account. We’ll do our best to help you and you can ask to speak to a Team Leader if we haven’t sorted out the problem.

Our aim is to provide you with the best level of service. If you feel that we have not met your expectations in some way, or if you are unhappy with the service you received please let us know. We will assess each situation and work together to establish a resolution that is fair, legal and reasonable.

Any complaints we receive from our customers are handled in line with the 1st Energy Complaint Dispute Resolution Policy.

We aim to review and resolve these enquiries as quickly and fairly as possible and we will keep you informed of our progress. If your enquiry relates to a disputed billing amount, we will not request payment of the disputed amount until the issue has been resolved.