Award-winning energy
You're in safe hands.
Safe Support
Call 000 if you are in danger
If there is an immediate danger or emergency, call 000.
Our commitment to you
We’re committed to providing safe support to our customers and employees impacted by domestic and family violence. Through raising awareness about family violence, shared knowledge and ongoing training, we are determined to earn trust and provide tailored assistance for our employees and customers exposed to domestic and family violence.
Choose your customer type to view your Family Violence Policy.
What we will do
Specially trained 1st Energy safe support team members are available to help eligible customers.
We’ll offer you access to our Hardship Program and provide tailored assistance as quickly as possible.
We provide safe, supportive and flexible assistance in a respectful and non-judgmental manner.
Contact us — we’re here to help
We understand that sometimes you need a helping hand through tough times. Contact us so we can confidentially help you.
Consent information
You can authorise another person to act on your behalf. Contact 1st Energy and we can organise for your nominated contact to be added to your account.
