Getting Help & Support
Natural disasters such as bushfires, floods, and cyclones can have a significant impact on communities across Australia. At 1st Energy we’re committed to helping customers and communities navigate these challenging times by providing information on available support.
Your safety is our priority – stay informed, be prepared, and follow updates from local authorities, especially during power outages and emergency situations.
Power outages or faults
Distributors contact information and links for power outages, faults and emergencies are available here.
Life Support
We encourage you to have an emergency plan in place for when unplanned outages or emergencies occur.
In the event of an emergency the distributors will do their best to reestablish power supplies if safe to do so. Distributors contact information and links for power outages, faults and emergencies are available here.
If there is a threat to life call 000.
1st Energy Payment Support
Managing energy bills during difficult times can be challenging. If you need support with flexible payment options, financial assistance programs or guidance on accessing government support we can help. You can find information on our website, or you can call us.
Australian Government Payment Support
The Australian Government has support measures in place to assist if you’ve been impacted by a natural disaster. You can find more information on their website.
Services Australia can help you access payments and services at locations in your community.
The Services Australia website has information on where to find these services in disaster affected communities.
State and territory support and payments
Financial assistance is available if you’ve been affected by Ex-Tropical Cyclone Alfred. Check if you can get support from the Queensland Government or NSW Government.
You can use the following links to find out about support provided by states and territories for people affected by a natural disaster.
1st Energy Contact Information
☏ 1300 426 594
✉ support@1stenergy.com.au