Terms and Conditions

These terms are intended to clearly set out your rights, obligations, and what’s expected from us in relation to your energy supply. We encourage you to review them: Read the new Market Retail Contract.

Historical:

• Market Retail Contract (expired October 2025)
• Market Retail Contract (expired May 2025)
• Historical Market Retail Contract (expired June 2024)

These terms are for customers who pay by Direct Debit. Direct Debit Terms and Conditions.

If we apply Government concessions or rebates to your account, they’re covered by these terms. Read here.

These terms and conditions will apply when you enter into a payment plan with Energy Locals in regard to your energy account. Read here.

We take your privacy seriously. Click here to find out more or read our privacy policy here.

These terms apply if you’re using energy from Energy Locals but haven’t contacted us. For example, this can happen if you have moved into a property where we’re already supplying the energy but you haven’t set up an account with us. Read Standing Offer Terms (also known as a Standard Retail Contract) for Non-Victorian States or Victoria.

Historical:

• Historical Standing Offer Terms for Victoria (expired October 2025)
• Historical Standing Offer Terms for Non-Victorian States (expired October 2025)
• Historical Standing Offer Terms for Victoria (expired June 2025)
• Historical Standing Offer Terms for Non-Victorian States (expired June 2025)
• Historical Standing Offer Terms for Non-Victorian States (expired April 2024)

When using the Energy Locals website you agree to be bound by the Terms of website use. Read here.

Click here for full terms and conditions.