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Terms & Conditions

Terms & Conditions

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1st Energy Customer Charter – Customer Charter

1st Energy Toolkit (Energy tracker) – Energy tracker

1st Energy Fees and Charges – Additional Charges

Privacy Policy

1st Energy Privacy Policy – Privacy Policy

Standard Retail Contract Terms and Conditions:

1st Energy Standard Retail Contract Terms and Conditions (New South Wales, Queensland, Tasmania & South Australia) – Effective 01 May 2023 – 01 June 2025

1st Energy Standard Retail Contract Terms and Conditions (New South Wales, Queensland, Tasmania & South Australia) – Effective 01 June 2025 (current version)

1st Energy Standard Retail Contract Terms and Conditions (Victoria) – Effective from 01 July 2019 – 01 March 2022

1st Energy Standard Retail Contract Terms and Conditions (Victoria) – Effective from 01 March 2022 – 01 June 2025

1st Energy Standard Retail Contract Terms and Conditions (Victoria) – Effective from 01 June 2025 (current version)

Market Retail Contract Terms & Conditions:

1st Energy Market Retail Contract Terms and Conditions – (current version)

General Terms and Conditions:

1st Energy Solar Terms and Conditions (ACT,NSW,QLD,SA,TAS)

1st Energy General Renewable Energy Feed-in Terms and Conditions (VIC)

1st Energy Promotions:

1st Energy Refer a Friend Promotion Offer Effective 13 February 2022 (Tasmania Only)

1st Energy Refer a Friend Promotion Offer Effective 01 October 2021 ( New South Wales , Queensland, Victoria & South Australia) Effective 01 October 2021

Dine With 1st Energy Terms and Conditions – Effective 01 December 2021 (current version)

Ultimate Match Day Terms and Conditions – Effective 25 March 2022 (current version)

1st Plus $50 – Effective 12 April 2023 (Tasmania Only)

Win Free Power For A Year Competition – Effective 01 April 2023 (current version)

Win Diamonds vs South Africa Tickets – Effective 28 September 2023

1st Energy JackJumpers Terms and Conditions – Effective December 2024 – 05 February 2025

$500 Prezzee eGift card competition – 16 April – Saturday 3rd May 2025

Internet:

nbn Key Facts Sheet V1.0

Critical Information Summary V1.4

Financial Hardship & Payment Assistance Policy V1.2

Financial Hardship & Payment Assistance Policy Summary

Complaint Handling Policy V1.1

Customer Terms & Conditions V1.1

NBN Fibre Connect Program

Fibre Upgrade Terms FTTC/FTTN