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Terms & Conditions

This page contains the terms and conditions for customers whose account number starts with 1, 2, 3, 4 or 5.

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1st Energy Customer Charter – Customer Charter

1st Energy Fees and Charges – Additional Charges

Privacy Policy

1st Energy Privacy Policy – Privacy Policy

Standard Retail Contract Terms and Conditions

1st Energy Standard Retail Contract Terms and Conditions (Victoria) – Effective from 01 July 2026 (Current)

1st Energy Standard Retail Contract Terms and Conditions (Victoria) – Effective from 01 June 2025 – 30 June 2026

1st Energy Standard Retail Contract Terms and Conditions (Victoria) – Effective from 01 March 2022 – 01 June 2025

1st Energy Standard Retail Contract Terms and Conditions (Victoria) – Effective from 01 July 2019 – 01 March 2022

1st Energy Standard Retail Contract Terms and Conditions (New South Wales, Queensland, Tasmania & South Australia) – Effective 01 July 2026 (Current)

1st Energy Standard Retail Contract Terms and Conditions (New South Wales, Queensland, Tasmania & South Australia) – Effective 01 June 2025 – 30 June 2026

1st Energy Standard Retail Contract Terms and Conditions (New South Wales, Queensland, Tasmania & South Australia) – Effective 01 May 2023 – 01 June 2025

Market Retail Contract Terms & Conditions

1st Energy Market Retail Contract Terms and Conditions – (current version)

General Terms and Conditions

1st Energy Solar Terms and Conditions (ACT,NSW,QLD,SA,TAS)

1st Energy General Renewable Energy Feed-in Terms and Conditions (VIC)

Internet

1st Energy Internet – Terms, Policies & Fact Sheets

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1st Energy acknowledges the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.

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