FAQs

It’s easy! Either jump online and follow our easy 4 step sign up process or give our friendly team a call on 1300 426 594 and they will do it for you. 

Once you have your account number you can register on My Account from the website, it is as simple as that. There you will have access to latest invoices, your consumption, account details, meter information and much more all at your fingertips.

At 1st Energy you will receive a bill every month as we believe this is a better way to manage your energy costs.

If you have a smart meter this will be based on actual reads where available. If you are on a quarterly read meter then we will use the amount you nominated during the sign up process (general rule is to divide your previous bill by 3) or you can provide your own reads via our portal.

The quarterly bill will be reconciled to ensure that you are only paying for what you have used. For Gas customers where the meter is read every 2^nd month you will receive an invoice monthly based on the amount you nominated during sign up and reconciled every 2^nd month.

Of course! Please give us a call on 1300 426 594 and we will be happy to talk through our options.