A higher bill can happen for a number of reasons. It can help to check:

• the billing period – this bill may cover more days than your previous bill
• meter reads – check whether the bill is based on an actual or estimated read
• one-off charges, adjustments, concessions or credits
• changes in your household energy use, including heating, cooling, hot water or new appliances
• solar performance, if you have solar

If your bill is estimated, check your estimated-bill options.

If the bill still doesn’t look right, contact us and we can review it with you.