Your billing frequency depends on your account, energy service and electricity meter.
Account number starts with 1, 2, 3, 4 or 5
Your bills depend on the billing cycle set up for your account:
- Gas or electricity with a basic or manually read interval meter: If you’re billed using actual meter readings, we’ll issue a bill when we receive a reading.
- Electricity with a communicating smart meter: You’ll receive a bill every 30 or 90 days, depending on your account’s billing cycle.
- Gas or electricity on an estimated billing cycle: You’ll receive a bill every 30 days using estimated meter readings.
Account number starts with 9
| Service or meter | Billing frequency |
|---|---|
| Victorian gas | Monthly |
| NSW gas | Quarterly |
| Victorian electricity | Monthly |
| Electricity outside Victoria with a communicating smart meter | Monthly |
| Electricity outside Victoria with a basic or manually read interval meter | Quarterly |
Your account number is at the top of your latest bill or welcome email.
If you’re unsure which billing cycle applies to your account, please contact us.
Contact us
Account number starts with 1, 2, 3, 4 or 5
Account number starts with 9
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