Estimated reads happen when the metering company can’t access your meter. These estimates can be a little higher or lower than your actual usage, but don’t worry, we’ll sort it out! Once we get the real data (either from a meter read or updated interval data), we’ll adjust your bill accordingly. This is called a “wash-up” and ensures you only pay for what you’ve actually used.
There are various reasons why your bill could be estimated, mainly depending on your meter type, and is most common on first and final bills.
Basic Meters or Manually-read Smart Meters
If you have a basic or manually-read smart meter, access issues are a key reason we can’t obtain actual reads. In these cases, your network will rely on estimates based on average consumption in the area or your property’s usage history.
What are the usual access issues?
Access issues usually arise when a meter reader can’t reach your meter during a scheduled read. This might be due to locked gates, overgrown vegetation, pets, or anything else blocking the way.
As the property occupier, it’s your responsibility to make sure the meter is accessible. That means knowing where it’s located and keeping a clear, safe path to it.
Keeping your meter accessible
- Secure pets safely away from the meter.
- Clear anything blocking access, including building materials or overgrown plants.
- Make access arrangements for locked gates or restricted areas.
Check your latest bill for the next scheduled meter read. Our bill explainers show where to find information on your bill.
Remotely-read Smart Meters
If you have a smart meter, your bill may occasionally be estimated due to missing data. In these cases, your network might use an estimate based on your historical usage or average usage patterns in your area.
This can happen when there are brief issues with data transmission. Just like any internet connection, things like weather or network maintenance can cause temporary dropouts.
The good news? Smart meters store data locally too, so any missing information can usually be recovered and sent through later.
What can I do about an estimate?
See your options after receiving an estimated bill
Contact us if the estimate does not look right, you have had repeated estimates, or you need to give us meter-access instructions.
