Emergency help

If someone’s life is in danger, call 000.

For emergency help during floods and storms, contact the State Emergency Service (SES) on 132 500. Follow advice from local emergency services and authorities.

Check when to call SES in NSW, Queensland, Victoria, South Australia or Tasmania.

Power outages, gas faults and emergencies

Contact your energy distributor to report an outage or fault and check restoration updates. Find electricity and gas emergency contacts on our Outages and emergencies page.

Severe weather may affect planned work and restoration times. Follow your distributor’s advice and updates.

Life support

If someone at your property uses life support equipment, tell us so we can help with registration. Have an emergency plan for power interruptions and discuss backup arrangements with your medical practitioner or equipment provider. Visit our Life Support page for information for your account.

Help with your energy bills

If a natural disaster has affected your ability to pay, contact us to discuss support available for your circumstances, including payment extensions, payment plans and hardship assistance.

Visit Help with payment difficulties or Contact Us. Select the option that matches the first digit of your account number so you reach the right team.

Government assistance

Government payments and services may be available after a natural disaster. Eligibility and application dates depend on the event and your circumstances.

Check myGov’s natural disaster support information and Services Australia’s community support locations for current information.

State and territory information

Use official sources for current warnings, recovery services and assistance:

• Queensland
• New South Wales
• Victoria — VicEmergency
• Australian Capital Territory
• Northern Territory
• South Australia
• Tasmania
• Western Australia

Accessible contact options

If you are deaf, hard of hearing or have a speech communication difficulty, use the National Relay Service. TTY users can call 133 677. Give the relay officer the phone number for your account shown on our Contact Us page.

For an interpreter, call the Translating and Interpreting Service on 13 14 50 and ask to be connected to the number for your account.

Contact us for support with your energy account