To review our available plans and request a plan change, use our plan-switch form
Need help?
If you need help switching plans, select the contact option that matches your account number and submit the form or call us on 1300 426 594 we will help you.
Contact us
Account number starts with 1, 2, 3, 4 or 5
Account number starts with 9
Frequently asked questions
How can I switch to another plan?
You can request a plan change online using our plan-switch form. The form is available to all 1st Energy customers, including customers who were previously with Energy Locals Retail. If you need help, or would like to complete your plan switch over the phone, use the contact option that matches your account number Contact-us – 1st Energy.
Can rebranded Energy Locals Retail customers use the 1st Energy plan-switch form?
Yes. Energy Locals Retail is now 1st Energy. Rebranded Energy Locals Retail customers can use the same online plan-switch form. If your account number starts with 9 and you need assistance, use the contact page for rebranded Energy Locals accounts.
How do I choose the correct contact option?
Check the first digit of your account number. If it starts with 1, 2, 3, 4 or 5, use the main 1st Energy contact page or call 1300 426 594. If it starts with 9, use the contact page for former Energy Locals accounts. If you are unsure, select Find your account details.
Can I switch to the Best Offer shown on my bill?
Yes. Review the offer’s rates, fees and plan details, then use the online plan-switch form to request the change. If you cannot identify the offer or need assistance, use the contact pathway that matches your account number or Call us on 1300 426 594 we will help you.
Do I need to use My Account or a mobile app to switch?
No. You can use the plan-switch form on the 1st Energy website. If you cannot complete the online form, contact us using the pathway that matches your account number.
Are there any costs for switching plans?
There is no fee to change your plan, however, make sure you review the selected plan’s rates, fees, terms and Energy Fact Sheet before submitting your request. Any applicable charges or conditions will be set out in the plan information.
What happens after I submit the form?
We will review your request and contact you if we need more information. Once the switch has been processed, we will send you confirmation of your new plan and its commencement date.
Can someone help me choose a plan?
Yes. Contact us using the pathway that matches your account number. Our team can explain the available plans, rates and features to help you make an informed choice.
