Energy Locals Retail and RAA Energy have rebranded to 1st Energy. Our name and look have changed, but the rebrand has not changed your energy plan, rates, account or energy supply. Here’s what you need to know.
Why has Energy Locals Retail rebranded to 1st Energy?
We have brought our retail energy customers together under the 1st Energy brand to provide a simpler, more consistent customer experience. The change is to our customer-facing name and branding.
Who is 1st Energy?
1st Energy is an energy retail brand focused on competitive energy plans, straightforward service and a strong customer experience.
What has changed?
Our website, email addresses, bills and customer communications now use the 1st Energy name and branding.
Has my energy plan changed?
No. The rebrand has not changed your energy plan. If a separate change is made to your plan or terms, we will contact you directly in advance.
Have my rates changed?
Your rates have not changed as a result of the rebrand. Any separate pricing changes are communicated to you in the usual way.
Has my legal retailer changed?
No. EL Retail Energy Pty Ltd remains your legal energy retailer. Its ABN, retail licence and your customer contract are unchanged by the rebrand.
Has my electricity or gas supply changed?
No. Your electricity or gas supply continues as normal. The rebrand does not affect your energy supply.
Has my account number changed?
No. Your account number and existing account details are unchanged by the rebrand. You can find your account number at the top of your latest bill.
Do my bills look different?
Your bills now feature the 1st Energy name and branding. The rebrand has not changed your billing cycle, payment arrangements or how your energy charges are calculated.
Do I need to do anything?
Please use the 1st Energy website and contact details, and update any Energy Locals bookmarks or saved email addresses. Visit our Contact Us page and choose the option for account numbers starting with 9 to reach the right team.
Do I need to update my Direct Debit, BPAY or other payment details?
No. The rebrand has not changed your existing payment arrangements or BPAY biller code. Always use the payment details shown on your latest bill. If you have saved the old Energy Locals payment page, update your bookmark to Pay now and select the option for account numbers starting with 9.
Has the phone number changed?
No. You can continue to call the same number you used for Energy Locals Retail. You can also find the correct contact details through our Contact Us page by selecting the option for account numbers starting with 9.
Can I still log in to My Account?
Yes. Your existing username and password still work. Go to My Account on the 1st Energy website and select the option for account numbers starting with 9. We recommend updating your bookmark to the new login page.
What should I do if I have trouble logging in or accessing a page?
Check that you have selected the option that matches the first digit of your account number. Former Energy Locals Retail customers and RAA Energy customers should select the option for account numbers starting with 9. Use your existing login details. If you’re unsure, see Which account do I have? or visit our Contact Us page for help.
What if I use an old Energy Locals website link or email address?
Please update your bookmarks and saved contact details to 1st Energy. Old links and email addresses are being phased out, so use 1stenergy.com.au and our Contact Us page for current information.
How do I know a communication about the rebrand is genuine?
Type 1stenergy.com.au directly into your browser to visit our website, or call the number on a bill you know is genuine. If you’re unsure about a message, contact us using those details before clicking links or providing personal information.
Where can I find contact details or ask another question?
Visit our Contact Us page and select the option for account numbers starting with 9. We’ll direct you to the right team and contact form.
