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Life Support Protection
If you or someone at your address uses a life support machine, it is important to let us know.
By registering your home as requiring a continuous energy supply, we’ll ensure that you’re kept up to date on any planned energy supply interruptions. That means you’ll receive Life Support protections, including at least four business days’ prior written notice of retailer or distributor planned outages and other restrictions on disconnecting power to your home.
Eligible Life Support Equipment may include
- an oxygen concentrator
- an intermittent peritoneal dialysis machine
- a kidney dialysis machine
- crigler najjar syndrome phototherapy equipment
- a ventilator for life support
- in relation to a particular customer – any other equipment (whether fuelled by electricity or gas) that a registered medical practitioner certifies is required for a person residing at the customer’s premises for life support
Other life support equipment may include, but is not limited to, the following:
- external heart pumps
- respirators (iron lung)
- suction pumps (respiratory or gastric)
- feeding pumps (kangaroo pump, or total parenteral nutrition)
- insulin pumps
- airbed vibrator
- hot water
- nebulizer, humidifiers or vaporizers
- apnoea monitors
- medically required heating and air conditioning
- medically required refrigeration
- powered wheelchair
How do I register?
Contact us to register your life support equipment. You can also let your distributor know, and they’ll let us know.
If you’re unsure whether your equipment or machine can be registered as life support, contact us and we can assist you.
What we’ll do
- We’ll send you a medical confirmation form to complete
- We’ll provide temporary life support protection to your premise to give you time to complete the form and return it to us
- We’ll also include information to help you prepare your emergency action plan, so you can be prepared in case of an unplanned energy supply outage.
What you need to do
- You’ll need to get a registered medical practitioner to complete and sign the medical confirmation form
- You’ll need to complete and sign the medical confirmation form and return it to us in the return envelope
- Let us know if you need more time to complete the form by the due date, and can provide an extension
Unplanned power outages
We urge you to prepare a plan of action in case of an unexpected power outage like those caused by storms and bushfires.
- Set a reminder to check the back-up battery of your life support equipment so it’s fully charged and ready for use.
- Keep important information on hand such as names, addresses and telephone numbers of your doctor, the nearest hospital, a neighbour or someone nearby who is willing to assist you.
- Consider making an emergency plan with your medical professional for extended outages and emergencies.
Concessions
You may also be eligible for a life support concession, have a look here for more information.
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