Life Support Protection

Life Support Protection

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Electricity & Gas

Moving House


By registering your home as requiring a continuous energy supply, we’ll ensure that you’re kept up to date on any planned energy supply interruptions. That means you’ll receive Life Support protections, including at least four business days’ prior written notice of retailer or distributor planned outages and other restrictions on disconnecting power to your home.

  • an oxygen concentrator
  • an intermittent peritoneal dialysis machine
  • a kidney dialysis machine
  • crigler najjar syndrome phototherapy equipment
  • a ventilator for life support
  • in relation to a particular customer – any other equipment (whether fuelled by electricity or gas) that a registered medical practitioner certifies is required for a person residing at the customer’s premises for life support
  • external heart pumps
  • respirators (iron lung)
  • suction pumps (respiratory or gastric)
  • feeding pumps (kangaroo pump, or total parenteral nutrition)
  • insulin pumps
  • airbed vibrator
  • hot water
  • nebulizer, humidifiers or vaporizers
  • apnoea monitors
  • medically required heating and air conditioning
  • medically required refrigeration
  • powered wheelchair

How do I register?

To register your life support equipment you can call us on 1300 426 594, email us at or let your distributor know (and they’ll let us know).

If you’re unsure if you’re entitled to have your equipment or machine registered as life support, please call us and we can assist you.

What we’ll do

What you need to do

Unplanned power outages

We urge you to prepare a plan of action in case of an unexpected power outage like those caused by storms and bushfires.

  • 1

    Set a reminder to check the back-up battery of your life support equipment so it’s fully charged and ready for use.
  • 2

    Keep important information on hand such as names, addresses and telephone numbers of your doctor, the nearest hospital, a neighbour or someone nearby who is willing to assist you.
  • 3

    Consider making an emergency plan with your medical professional for extended outages and emergencies.


You may also be eligible for a life support concession, have a look here for more information.