5 Common Pitfalls When You Compare Energy VIC

When comparing energy VIC, it’s natural to hunt for the lowest tariff. But hidden traps—like fine-print fees, locking contracts, or poor support—can sabotage your savings. Here are the
5 most common mistakes people make, and how to avoid them.

1. Ignoring the Differentiation Between Energy Types

Many households mistakenly compare electricity-only plans when you may also need gas—or vice versa.

• Electricity vs Gas vs Dual-fuel: Always check if a plan offer covers both. If you use gas, a bundled deal might save you more overall.
• Usage patterns: Do you heat with gas, cook with electricity, or use solar? Your plan should match your actual consumption profile.

2. Overlooking the Fine Print in Plan Details

The advertised rate isn’t the full story.

• Hidden fees: Be alert for exit penalties, meter or service charges, and late fees.
• Discount structures: Some discounts apply only to usage above/under certain thresholds—meaning the headline price may only be achievable with careful usage.

3. Focusing Only on the Cheapest Tariff

The lowest upfront rate isn’t always the best long-term option.

• Short-term vs long-term pricing: Cheapest may spike later—especially if it’s a promotional deal.
• Market volatility: Stand-alone standing offers (default rates) can fluctuate. Check whether the plan adjusts quarterly or annually.

4. Failing to Verify Customer Service & Support Ratings

It’s not just about money—it’s about service.

• Impact during outages or bills: Reliable support can save you hours—and money.
• How to check: Look at Energy and Water Ombudsman (EWOV) complaints, online reviews, and ask friends or neighbours for recommendations.

5. Forgetting to Check Contract Terms & Exit Fees

Switching shouldn’t come with a penalty—unless the contract says so.

• Early termination fees: In Australia, early termination fees for energy contracts are generally not applicable for residential customers with standard retail contracts. Most providers in deregulated markets like VIC don’t charge exit fees because contracts are typically ongoing with no lock-in terms. All 1st Energy contracts are ongoing with no lock-in terms and no termination fees.
• No-lock-in options: Some retailers let you switch any time without penalty—ideal if you’re shopping around.