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Encountered an electrical or gas fault or emergency? Please contact us on 1300 426 594, we are open from 8.30am to 6pm AEST, Monday to Friday.
After hours please contact the electricity or gas distributor in your local area:
Melbourne CBD and inner suburbs Distributor:
Distributor: CitiPower
Phone: 131 280
Melbourne North and North-Western Suburbs Distributor:
Distributor: Jemena
Phone: 131 626
Melbourne Eastern Suburbs and Mornington Peninsula Distributor:
Distributor: United Energy
Phone: 132 099
Melbourne Western Suburbs and Western Victoria Distributor:
Distributor: Powercor
Phone: 132 412
Melbourne North-Eastern Suburbs and Eastern Victoria Distributor:
Distributor: Ausnet Services
Phone: 136 707
In case of fire call 000 immediately
1st Energy provides gas services to customers in Victoria.
To report gas leaks or other gas emergencies, call the emergency number on your gas bill for assistance at any time.
There are three gas distributors in Victoria. Each is responsible for a separate geographic region of Victoria and contact information is set out below.
| Multinet Gas Networks | Australian Gas Networks | Ausnet Services | |
| Faults & Emergencies | 132 691 | 1800 427 532 | 136 707 |
| General Enquiries | 1300 887 501 | 1300 001 001 | 1300 360 795 |
More information > Melbourne inner and outer suburbs Distributor: Australian Gas Networks
More information > Melbourne East and Yarra Ranges Distributor: Multinet
More information > Melbourne West, Central and Western Victoria Distributor: Ausnet Services
Greater Western Sydney, Illawara and the Southern Highlands
Distributor: Endeavour
Energy 131 003
Sydney, Central Coast and Hunter regions
Distributor: Ausgrid 131 388
All other areas
Distributor: Essential Energy 132 080
South-east Queensland, Brisbane, Sunshine Coast, Gold Coast:
Distributor: Energex
Phone: 136 262
Northern, Central and Southern Queensland
Distributor: Ergon
Phone: 132 296
NSW border
Distributor: Essential Energy (formerly Country Energy) Phone: 132 080
Distributor: SA Power Networks
Electricity emergencies and faults / Power outages / Report fallen power lines : 13 13 66
For details regarding the current power outages and the estimated restoration, check here.
For more details regarding emergencies and faults, please visit https://www.sapowernetworks.com.au/
Distributor: TasNetworks
Electricity emergencies and faults / Power outages / Report fallen power lines : 132 004
For details regarding the current power outages and the estimated restoration, check here.
For more details regarding emergencies and faults, please visit www.tasnetworks.com.au