Are you getting your meter replaced or upgraded, or have you recently had solar panels installed?

If you answered yes, here are some important things you need to know.

Upgrading to a smart meter – you have had solar panels installed or would like a smart meter

The following will trigger the process for installing an advanced meter for a customer:
• Aged meters that require replacement
• Tariff changes requests
• Meter faults
• New connections
• Customer requests a Smart Meter

The alteration/upgrade will be completed within 15 business days of 1st Energy receiving your request; unless there is an agreed installation date via appointment which must be within a minimum of 10 business days.

Before we can raise the Service Order to replace your meter your electrician will need to submit an Electrical Works request from the TAS Networks connections portal. After it has been validated TAS Networks will contact 1st Energy to raise the job to exchange the meter.

The above time frame won’t apply if:

• You have not entered into an agreement with 1st Energy for the meter upgrade/alteration.
• There is a site access issue, the site is unsafe or is not ready for the upgrade/alteration.
• The meter upgrade/alteration may require interruption to another property’s supply.
• You have not met the required conditions of the upgrade/alteration set by the Distributor.
• Additional work is required on the electricity network before the upgrade/alteration can be completed.
• You have life support and require an appointment or special provision to manage the planned interruption.

You have had Solar Panels installed

If you have had solar installed at the property and you already have a smart meter, then we will only need to have your Smart Meter Reconfigured to read the solar feed in. If you have a basic meter, then the meter will need to be upgraded. We will advise you of any applicable fees and charges from the Metering Coordinator prior to the work being undertaken.

Before we can raise the Service Order to replace your meter your electrician will need to submit an Electrical Works request from the TAS Networks connections portal. After it has been validated TAS Networks will contact 1st Energy to raise the job to exchange the meter.

We will advise you of any applicable fees and charges prior to the work being undertaken.

Please Note: The meter exchange will involve a short disruption to your power supply. This is normally no longer than 1 hour, and your power will be reconnected once the job is completed. There are no additional costs to replace your meter.If you have any questions regarding the proposed works; then please contact us on 1300 426 594, Monday to Friday, from 9am to 5pm (AEST).

Upgrade to a smart meter – your meter is faulty

Your Distributor or Accredited Service Provider will notify your retailer of any faults with your meter
We will notify the metering coordinator of the fault and request the meter to be replaced.
Metering coordinators must replace or repair a customer’s malfunctioning meter as soon as practicable, but no later than 15 business days after being notified by 1st Energy

Meter upgrading service

To deliver these services, 1st Energy has formed a partnership with Metering Dynamics. Metering Dynamics, along with their contractors and field crews will be our authorised service provider for the installation and maintenance of advanced meters.

Upgrading to a smart meter – you have had solar panels installed or would like a smart meter

The alteration/upgrade will be completed within 15 business days of 1st Energy receiving your request; unless there is an agreed installation date via appointment which must be within a minimum of 10 business days.

The above time frame won’t apply if:

• You have not entered into an agreement with 1st Energy for the meter upgrade/alteration.
• There is a site access issue, the site is unsafe or is not ready for the upgrade/alteration.
• The meter upgrade/alteration may require interruption to another property’s supply.
• You have not met the required conditions of the upgrade/alteration set by the Distributor.
• Additional work is required on the electricity network before the upgrade/alteration can be completed.
• You have life support and require an appointment or special provision to manage the planned interruption.

Upgrading to a smart meter which needs connection work – you have installed a large air conditioner.

The upgrade will be completed within 15 business days of us receiving your request, unless agreed an installation date via appointment which must be minimum of 10 business days.

The above time frame won’t apply if:

• You have not entered into an agreement with 1st Energy for the meter upgrade.
• There is a site access issue, the site is unsafe or is not ready for upgrade.
• The meter upgrade may require interruption to another property’s supply.
• You have not met the required conditions of the upgrade with the Distributor.
• Additional work is required on the electricity network before the upgrade can be completed.
• You have life support and require an appointment or special provision to manage the planned interruption.

Please Note: The meter exchange will involve a short disruption to your power supply. This is normally no longer than 1 hour, and your power will be reconnected once the job is completed. There are no additional costs to replace your meter.If you have any questions regarding the proposed works; then please contact us on 1300 426 594, Monday to Friday, from 9am to 5pm (AEST).

Upgrade to a smart meter – your meter is faulty

Your Distributor or Accredited Service Provider will notify your retailer of any faults with your meter and we will notify our metering coordinator of the fault and request the meter to be replaced. Metering coordinators must replace or repair a customer’s malfunctioning meter as soon as practicable, but no later than 15 business days after being notified by 1st Energy.

Meter upgrading service

To deliver these services, 1st Energy has formed a partnership with PLUS ES. PLUS ES, along with their contractors and field crews will be our authorizsed service provider for the installation, upgrade and maintenance of meters in NSW.

Upgrading to a smart meter – you have had solar panels installed or would like a smart meter

The alteration/upgrade will be completed within 15 business days of 1st Energy receiving your request; unless there is an agreed installation date via appointment which must be within a minimum of 10 business days.

The above time frame won’t apply if:

• You have not entered into an agreement with 1st Energy for the meter upgrade/alteration.
• There is a site access issue, the site is unsafe or is not ready for the upgrade/alteration.
• The meter upgrade/alteration may require interruption to another property’s supply.
• You have not met the required conditions of the upgrade/alteration set by the Distributor.
• Additional work is required on the electricity network before the upgrade/alteration can be completed.
• You have life support and require an appointment or special provision to manage the planned interruption.

Upgrading to a smart meter which needs connection work – you have installed a large air conditioner.

The upgrade will be completed within 15 business days of us receiving your request, unless agreed an installation date via appointment which must be minimum of 10 business days.

The above time frame won’t apply if:

• You have not entered into an agreement with 1st Energy for the meter upgrade.
• There is a site access issue, the site is unsafe or is not ready for upgrade.
• The meter upgrade may require interruption to another property’s supply.
• You have not met the required conditions of the upgrade with the Distributor.
• Additional work is required on the electricity network before the upgrade can be completed.
• You have life support and require an appointment or special provision to manage the planned interruption.

Please Note: The meter exchange will involve a short disruption to your power supply. This is normally no longer than 1 hour, and your power will be reconnected once the job is completed. There are no additional costs to replace your meter.If you have any questions regarding the proposed works; then please contact us on 1300 426 594, Monday to Friday, from 9am to 5pm (AEST).

Upgrade to a smart meter – your meter is faulty

Your Distributor or Accredited Service Provider will notify your retailer of any faults with your meter and we will notify our metering coordinator of the fault and request the meter to be replaced. Metering coordinators must replace or repair a customer’s malfunctioning meter as soon as practicable, but no later than 15 business days after being notified by 1st Energy.

Meter upgrading service

To deliver these services, 1st Energy has formed a partnership with PLUS ES. PLUS ES, along with their contractors and field crews will be our authorizsed service provider for the installation, upgrade and maintenance of meters in QLD.

Upgrading to a smart meter – you have had solar panels installed or would like a smart meter

The alteration/upgrade will be completed within 15 business days of 1st Energy receiving your request; unless there is an agreed installation date via appointment which must be within a minimum of 10 business days.

Before 1st Energy can proceed we will need a Certificate of Electrical Safety, Electrical Works Request and all other required paperwork to be provided by your Electrician. If your Distributor is Citipower/Powercor then they will send us a request after your electrician has submitted all relevant information through their e-connect portal.

The above time frame won’t apply if:

• You have not entered into an agreement with 1st Energy for the meter upgrade/alteration.
• There is a site access issue, the site is unsafe or is not ready for the upgrade/alteration.
• The meter upgrade/alteration may require interruption to another property’s supply.
• You have not met the required conditions of the upgrade/alteration set by the Distributor.
• Additional work is required on the electricity network before the upgrade/alteration can be completed.
• You have life support and require an appointment or special provision to manage the planned interruption.

Upgrading to a smart meter which needs connection work – you have installed a large air conditioner.

The upgrade will be completed within 15 business days of us receiving your request, unless agreed an installation date via appointment which must be minimum of 10 business days.

Before 1st Energy can proceed we will need a Certificate of Electrical Safety, Electrical Works Request and all other required paperwork to be provided by your Electrician. If your Distributor is Citipower/Powercor then they will send us a request after your electrician has submitted all relevant information through their e-connect portal.

The above timeframe won’t apply if:

• You have not entered into an agreement with 1st Energy for the meter upgrade.
• There is a site access issue, the site is unsafe or is not ready for upgrade.
• The meter upgrade may require interruption to another property’s supply.
• You have not met the required conditions of the upgrade with the Distributor.
• Additional work is required on the electricity network before the upgrade can be completed.
• You have life support and require an appointment or special provision to manage the planned interruption.

Please Note: The meter exchange will involve a short disruption to your power supply. This is normally no longer than 1 hour, and your power will be reconnected once the job is completed. There are no additional costs to replace your meter.
If you have any questions regarding the proposed works; then please contact us on 1300 426 594, Monday to Friday, from 9am to 5pm (AEST).

You have had Solar Panels installed

If you have had solar installed at the property and you already have a smart meter, then we will only need to have your Smart Meter Reconfigured to read the solar feed in. If you have a basic meter, then the meter will need to be upgraded. Both these works do have a charge set by the Distributor.

Before 1st Energy can proceed we will need a Certificate of Electrical Safety, Electrical Works Request and all other required paperwork to be provided by your Electrician. If your Distributor is Citipower/Powercor then they will send us a request after your electrician has submitted all relevant information through their e-connect portal.

Before we raise the job we will contact you to confirm acceptance of the Distributors fee so please be contactable by phone or email or call us to accept the fee.

Upgrade to a smart meter – your meter is faulty

Your Distributor or Accredited Service Provider will notify your retailer of any faults with your meter
We will notify the metering coordinator of the fault and request the meter to be replaced.
Metering coordinators must replace or repair a customer’s malfunctioning meter as soon as practicable, but no later than 15 business days after being notified by 1st Energy.

Looking for more information? Here are some frequently asked questions about your meter exchange

Digital meters operate on a secure wireless and measure your home’s electricity use in 30-minute intervals and send this data automatically to your energy retailer every day.

Digital meters are installed by qualified electricians, and depending on your home’s set up, installation process normally takes 30 minutes to 2 hours to complete.

You won’t have to pay for any upfront standard installation costs when we exchange your existing meter for a digital meter.

In some cases, following a visit from our meter technician, you may be asked to undertake remedial works at your own (or your landlord’s) cost to ensure the site is safe, accessible and suitable for a new meter installation.

When we exchange meters, the meter technician may need to disrupt your electricity supply for a short period. The letter you received is your notice of the timeframe when the technician will visit your property and the disruption will occur.

If there is safe and clear access to your meter, there’s nothing you need to do – you don’t even need to be at the property unless you have Life Support Equipment.

If Life Support equipment is present, we require you to be at the property to confirm supply is completely restored after the meter is changed.

We’ll notify you if we’re planning an upgrade to your current meter, at which point, you can contact us to opt out.

However, opting out of a current or future new meter deployment won’t stop you from receiving a digital meter if your current meter needs to be replaced for technical, regulatory or maintenance reasons.

For more information, check Australian Energy Regulator’s Smart Meters and You Fact Sheet.

All wiring issues associated with the circuitry in the home, the switchboard and the meter box are the responsibility of the homeowner.

If a site defect has been discovered at your home, get in touch with your landlord or real estate agency and ask them to organise the necessary changes required to upgrade the meter.

If you’re experiencing issues which you think are due to your digital meter upgrade, please contact us.

In Tasmania there are still some areas where mobile coverage is limited. If your property falls into this category and you have had an advanced meter installed, we still need access to your property every 3 months to obtain the energy usage data held in your meter.

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