Request a refund
If you have a credit balance on your account, you can request to have it paid out to you.
Previously an Energy Locals Retail customer? Energy Locals Retail recently rebranded as 1st Energy. If you received a message about credit remaining on your closed account, you can request your refund using the form below. You don’t need an active account or need to call us. Have your account name, number and refund amount from our message ready. To pay your refund into your bank account, the form asks for your BSB and account number. You do not need to provide an online banking password or verification code. Unclaimed funds will be transferred to Revenue NSW on 31 October and can still be claimed from them afterwards.
