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Hardship Assistance
Providing support for customers in hardship
We know that from time to time customers may find that they’re unable to pay their energy bills. Click below to read our Hardship Policy for your area so you know the help that we can provide.
Government Rebates
If you hold a concession card or are going through financial hardship, you might qualify for rebates and concessions to help with your energy bills. Since these programs differ by state, click the link below to see what’s available in your area and find out if and how you can get a little extra support!
Family violence
We provide additional support to customers affected by family violence. Read about the help we can provide in our Family Violence Policy.
If you are experiencing family violence, you can also contact 1800 Respect for professional support. Call 1800 737 732 (avail 24/7) or visit 1800respect.org.au.
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