Let us know the when and where, and we’ll make sure the lights are on at your new place — and off at the old one.

Keep your account up to date by automatically paying what’s outstanding the due date.

A number of concessions are available to help households with the cost of energy bills.

If you have a credit balance on your account, you can submit a refund request form.

This upgrade allows you to access daily usage data and helps streamline your bills into monthly payments.

If you’ve had three or more consecutive estimated quarterly bills, or it’s been nearly 12 months without an actual read, you can request a special meter reading.

We’re all about helping you save and get an energy deal that’s best for you

Contact the team for your account number for help with your account, bill or energy service.

The fastest way to switch? Pop your address into our homepage. Prefer to chat first? Give our team a call.

No awkward break-up chats needed! If you're switching, you don't need to contact your current provider. We'll handle the whole transfer for you.

We’ve got a step-by-step breakdown of what happens next – spoiler: it’s all smooth sailing.

Every property’s a little different. Your meter type and how it’s configured behind the scenes come with specific codes that determine which tariffs and rates apply to you.

Check the first page of your electricity and gas bills – they should be right there.

Select Moving if you’re moving into a new property and need to set up your energy. Choose Switching if you’re staying at the same address but simply want a better energy provider.

Payments are nice and easy. You can do it by Direct Debit, BPAY, or Card.

Confused by supply charges, Kilowatts, usage rates, and other jargon on your bill? Our Bill Explainer makes things simple.

Simply submit our Plan Switch form and we'll handle the rest, so you can start saving even more.

Not to worry, this is common and usually balances out on future bills. Check your options while you wait.

Our high-bill checklist helps you figure out what’s driving up costs – and how to fix it.

Just submit a refund request form and we’ll sort it out.

If you've received a bill from us, you can find your tariff type at the top of page 2.

To start unlocking the benefits of solar, we need to be notified so we can reconfigure your meter.

The DMO and VDOs are benchmarks set by the government to help you compare plans – and get a better deal.

You can register details through the Government's Australian Death Notification Service (ADNS) - and they'll notify us.

If things are tough our Hardship Policy explains how we can help you with energy support, safety, and stability.

To receive all the protections at your premises, complete our medical confirmation form and send it to us by email or post.

If things are tough our Family & Domestic Violence Policies explain how we can help you with energy support, safety, and stability.

Contact us immediately and take these steps to protect yourself.

Each state’s different. Our Energy Concessions page has all the info and how to apply.

If you would like to provide feedback or raise a complaint, visit our Complaints and Feedback page. It explains how to contact us, how we handle complaints and the escalation options available.

It’s the safety net plan. Handy, but usually not the cheapest option.

To ensure we have the right information for you, we recommend checking your Online Account or giving our Customer Service team a call.

Let us know the when and where, and we’ll make sure the lights are on at your new place — and off at the old one.

For a one-off cost of $149, we can organise to install a smart meter for you.

The Retailer Energy Productivity Scheme (REPS) is a South Australian Government program designed to help South Australian households and businesses improve energy efficiency. Click here to find out more.   Contact us Account number starts with 1, 2, 3, 4 or 5 Contact 1st Energy Account number starts with 9 Contact 1st Energy Not sure …

Our high-bill checklist helps you figure out what’s driving up costs – and how to fix it.

Learn how to track your usage & spend, make payments on the go, and update your details.

Here's how you can track your usage and spend in your Online Account - and maybe even spot new ways to save.

Simply complete our online request form and we'll take care of it, or you can do it in your Online Account.

Of course! Just find the address on our website and follow the steps.

For life-threatening emergencies, call 000. For help during extreme weather events, contact the State Emergency Service (SES) on 132 500.